Shipping Policy

Shipping policy

Key Beauty orders are fulfilled 1-3 business days from the order date (business days do not include weekends or holidays). We offer free shipping on orders over $40 only (excluding taxes). Delays in the processing time is possible if there is a sudden increase in the number of orders or around major U.S. holidays.


International Shipping Policy

Shipping costs are based on package weight and destination. International shipments are delivered by our USPS-affiliated shipping partner (DHL) and typically take 1-3 weeks for delivery depending on the destination country. This does not include any potential customs delays by your country's customs officials.


Any customs fees (taxes, duties, processing fees, brokerage fees etc.) may be charged upon delivery and are required to obtain your order. These customs are responsibility of the recipient. These fees are not included in your shipping charges. Please research your country’s fees and taxes before completing your order. We do not issue any refunds for customs fees, shipping fees or the cost of your order should you refuse to pay the customs fees.


Free Shipping

We currently only offer free shipping to the U.S. and Canada. Free shipping in the U.S. is offered on orders over $40 only (excluding taxes). Free shipping to Canada is offered on orders over $100 only (excluding taxes).


Please note that we are not responsible for lost or stolen packages, any packages returned or delayed by the USPS or your country's postal service, or any packages delayed by your country's customs.